At BlaeTech, we strive to provide exceptional support and service reliability. This Support Policy outlines the level of assistance you can expect from our team.

1. Support Channels

We provide customer support via:

• Email: info@blaetech.com
• Live Chat: Available during business hours (Mon–Fri, 9 AM to 6 PM IST)
• Helpdesk Portal: 24/7 ticket submission

2. Response Time

• Critical Issues: Within 4 hours
• Standard Queries: Within 24 business hours
• Feature Requests: Evaluated on a case-by-case basis

3. Exclusions

Support does not cover:

• Third-party integrations or modifications.
• Issues caused by unauthorized changes to the source code.
• Problems outside BlaeTech’s direct control (e.g., hosting downtime, network failures).

4. Service Commitment

Our support staff are trained to provide prompt, professional, and courteous assistance to ensure minimal disruption to your business operations.